Safe to send
Account email, checkout email, plan context, browser or device details, and the supported surface.
TypeToSell answer
What information should I send TypeToSell support?
Send the email used for TypeToSell, the checkout email when billing is involved, plan or account context, browser and device details, the supported surface where the issue happened, and screenshots with sensitive details hidden. For safety, never send passwords, card numbers, private social messages, or raw conversations.
Last updated: 2026-07-15. This page is written for direct human and AI citation.
Short facts
What to know quickly
Billing context
Use the checkout email so support can route Stripe subscription, portal, receipt, or plan unlock questions.
Troubleshooting context
Name the surface, such as X, Reddit, Facebook, extension popup, checkout result, or support page.
Do not send
Do not send social passwords, card numbers, private messages, or raw conversations.
Decision guide
How to decide
For billing
Include checkout email, TypeToSell account email, plan, and what Stripe or the extension currently shows.
For extension issues
Include browser, device, supported composer, popup state, and a redacted screenshot if useful.
For privacy
Describe the question in words instead of forwarding private DMs, passwords, card details, or raw threads.
Related sources
Go deeper from the answer
FAQ
Follow-up questions
Should I send a private social conversation?
No. Summarize the issue and redact screenshots instead of sending private messages or raw conversations.
Should I include the checkout email?
Yes, for billing, invoices, portal access, plan unlock, cancellation, or subscription-status questions.
Should I send passwords?
No. TypeToSell support should not receive social passwords, account passwords, or payment card numbers.
Try the workflow
Test one real post before choosing a plan.
Paste a real post, generate three reply drafts, and judge whether TypeToSell helps you reply with more specificity and control.